Car Hire Terms of Service

Rental Terms

All vehicle rentals with Buxton are governed by a comprehensive Rental Agreement, which you will receive at the time of booking confirmation or when collecting your vehicle. This document outlines the specific terms, conditions, insurance information, applicable charges, and your responsibilities for the rental. In the event of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.

Eligibility Criteria

Renting a vehicle with Buxton:

• To rent a vehicle from Buxton, you must be at least 21 years old, though age restrictions may differ depending on the vehicle type, with potential extra charges for drivers under 25. A valid driving licence, appropriate for the vehicle category and held for the specified duration in the Rental Agreement, is required. Additionally, you need to present valid identification and proof of your current address. Valid payment details and a security deposit must also be provided. Please review the Rental Agreement for any further requirements.

3. Reservations and Payments

• You can make bookings via our website, by telephone, or directly at our Dartford office. A deposit may be necessary to confirm your reservation. Full payment along with a security deposit is usually required at the time of vehicle pickup. All prices are listed in British Pounds (£) and include VAT where relevant. We accept major credit and debit cards, processed securely through trusted payment systems.

Vehicle Pickup and Drop-off

• At the time of vehicle collection, it is your responsibility to conduct a thorough inspection and report any pre-existing damage right away. A vehicle condition report will be completed and signed to document the state of the vehicle. Please return the vehicle in the same condition as when it was collected, taking into account normal wear and tear. Any new damage will be evaluated and may result in additional charges. Ensure the vehicle is returned with the same amount of fuel as at pickup; refueling fees will apply if returned with less fuel. Late returns may incur extra charges, so please notify us promptly if you expect to return the vehicle late. You will be liable for any parking fines, traffic violations, or other charges incurred during your rental, along with an administrative fee.

Insurance and Liability Terms

• All rentals from Buxton include basic third-party insurance. Detailed coverage information and excess amounts can be found in your Rental Agreement. Additional insurance options may be available to lower your financial liability. We advise reviewing these options thoroughly. You remain accountable for any damage or loss up to the insurance excess amount, unless otherwise covered. Damage resulting from negligence, misuse, or violation of these Terms is your responsibility, regardless of insurance.

Cancellation and Modifications

Cancellation and amendment policies differ based on the type of booking and the notice period provided. For precise information, please consult your booking confirmation or Rental Agreement. Be aware that late cancellations or failure to show up may incur additional charges.

7. Restricted Activities

Prohibited Uses of Rental Vehicle

• The vehicle must not be used for any illegal activities or purposes. This includes racing, rallying, off-roading, or other dangerous driving practices. Transporting hazardous materials is prohibited. Vehicles may not be sublet or operated by unauthorized drivers. Driving under the influence of drugs or alcohol is not permitted. Use must align with the vehicle's intended purpose, and passenger or weight limits should not be exceeded. Driving outside of the agreed geographical area requires prior approval.

Breach of these terms may lead to rental cancellation and fees.

8. Liability Limitations

To the fullest extent allowed by English and Welsh law, Buxton Car Hire will not be responsible for any indirect, incidental, or consequential damages, including loss of profits, data, or business, resulting from your use of our services. Our total liability for any claims will not exceed the rental amount paid in the previous 12 months. This limitation does not apply to liability for death or personal injury resulting from negligence or fraud.

9. Applicable Law

These Terms are governed by the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the courts in this region.

10. Updates to Terms

We may revise these Terms at any time. Changes take effect immediately upon being posted on our website. Continued use of our services indicates acceptance of the updated Terms.

Contact Details

For inquiries regarding these Terms, please reach out to us:

Buxton Car Hire Services
Riverside Way, Dartford DA1 5BS, UK
Contact Number:: 033 3210 0115
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